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International Executive Housekeepers Association
Can You Pass the Continuous Improvement Test?

Can You Pass the Continuous Improvement Test?


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  1. In a company with a continuous improvement program, statistical process control should be the first training priority:

  2. W. Edwards Deming identified 14 points of managing for quality. Which of the following is not one of them:

  3. Management commitment was one of this man's steps to zero defects:

  4. Which of the following is usually cited as a benefit of training and development:

  5. Benchmarking is:

  6. Innovation and continuous improvement are two ways of improving quality:

  7. Empowering employees means to:

  8. W. Edwards Deming believed:

  9. Quality has been defined as anything the following person or group says it is:

  10. In continuous improvement quality systems, the organization values: